| Deposit declined | Provider limit, incorrect details, issuer block or name mismatch | Correct details and a personal payment method are required. If the provider declines the payment, another supported method can be used. |
| TWINT confirmed, balance missing | Payment response is missing or transaction is still pending | While a TWINT transaction is still pending, making another deposit can lead to a duplicate charge. |
| No withdrawal option visible | Account or payment details are not verified, or the connection is not eligible | A fully verified account and an eligible personal withdrawal connection are required. Only eligible personal withdrawal methods for your account are available in our cashier. |
| Card withdrawal missing or declined | Card expired, different cardholder or no previous successful deposit | Available options are an eligible personal card, Yapeal where eligible or a verified bank transfer. |
| Bank transfer declined | Foreign account, name mismatch or incomplete bank details | A Swiss account in the registered name is required; where necessary, proof showing the IBAN and account holder must be provided. |
| Withdrawal delayed after weekend | Review starts only on the next working day | Processing time starts from that working day with our review, followed by the transfer time for the chosen method. |
| Active bonus blocks withdrawal | Bonus is still running | A withdrawal is possible after wagering is completed or after the bonus is cancelled. Cancelling removes the bonus and associated bonus winnings. |
| Suspected duplicate charge | Deposit triggered again before the first status was final | Making another payment before the first transaction has a final status may result in another charge. |