SOS-Spielsucht offers free and anonymous advice for people affected by gambling problems and their relatives.
- Telephone: 0800 040 080 – free and available around the clock
- sos-spielsucht.ch
Casino777 player protection
Responsible Gambling
Gambling should remain entertainment. If bets, losses or time spent gambling become difficult to control, Casino777 provides various protection measures and access to external support services.
Limits and Time-Out
At Casino777, betting and loss limits can be set. A lower limit takes effect immediately; waiting periods apply to increases.
For a temporary break, a time-out can be activated in the player account. During the selected time-out, gambling is restricted for the chosen period.
Gaming Exclusion
A voluntary gaming exclusion can be requested if gambling is to stop completely. Swiss gaming exclusions generally apply beyond individual casinos to the gambling services covered by law.
A voluntary gaming exclusion can be lifted no earlier than after three months. The statutory requirements and the procedure of the responsible casino or lottery operator apply to removal.
Information on gaming exclusions and player protection:
- Casino777 – Responsible Gambling
- Careplay – Gaming exclusions and advice
- ESBK – Social protection
When Support May Help
There is no need to wait until significant debt has already developed before seeking help. Warning signs may include:
- gambling more often or for higher amounts than planned;
- trying to recover losses through further bets;
- borrowing money to gamble;
- hiding gambling from family or friends;
- neglecting work, relationships or financial obligations because of gambling;
- restlessness or significant distress during breaks from gambling.
Help and Advice in Switzerland
Die Dargebotene Hand is available around the clock, including in acute situations of distress.
- Telephone: 143
- 143.ch
SafeZone.ch offers anonymous online counselling on addiction-related issues.
Careplay provides information on gambling addiction, gaming exclusions and support services.
For financial problems, Schuldenberatung Schweiz provides additional support:
Casino777 Contact
Questions about limits, time-outs, gaming exclusions or your own player account can be clarified directly with Casino777 customer service.
- Live chat on Casino777.ch
- Email:
[email protected] - Casino777 Help Centre
In an acute personal crisis, Die Dargebotene Hand is available around the clock on 143.